Terms and Conditions

Use of this site constitutes acceptance of the terms and conditions below. We recommend reading them carefully. NoCalc.ro assumes the right to modify these provisions without further notice.

Use, including visiting and purchasing products from this site by you, is subject to the Terms and Conditions of Use, and implies your explicit acceptance of them and represents the agreement between the parties.

The terms and conditions of this online store are in accordance with the provisions of GEO 34/2014 on consumer rights in contracts concluded with professionals, GEO 21/1992 on consumer protection, GEO 140/2021 on certain aspects related to contracts for the sale of goods ( guarantees), O.G. 99/2000 on the sale of market products and services, Law 363/2007 on combating unfair commercial practices. These normative acts apply to consumers. Legal entities are subject to the provisions of Law 287/2009 on the Civil Code.

1. DEFINITIONS

Buyer/User – natural person / legal person or other legal entity issuing an Order.

Seller – NoCalc.ro, with the trade name BEST EUROPEAN SANITARY BRAND GRUP SRL, with registered office in Bucharest Sector 1, 103 Șaradei Street, Ap.2, and work/pickup/delivery point in 2-4 Bălăria Street, Sector 1, Bucharest, Romania, CUI RO21703500, no. of registration at the Trade Register J40/8944/2007.

Goods/Services – any product/service, including the documents mentioned in the Order, to be provided by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

The Buyer can place Orders on the Site, by adding the desired Goods to the shopping cart, then completing the Order by making the payment to the courier at the time of receiving the Goods. Once added to the shopping cart, a Good and/or Service is available for purchase subject to availability of stock. Adding a Good to the shopping cart, in the absence of completing the Order, does not result in the registration of an order, implicitly nor the automatic reservation of the Good.

If the order is made by telephone, the Seller will confirm the offer to the Buyer, whose commitment begins only after he has signed the offer or sent his written consent. These confirmations must be made in writing.

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.

By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases: the data provided by the Buyer, on the Site are incomplete or incorrect; the delivery term does not correspond to the customer's complaints.

The buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 calendar days, without invoking any reason, and the amount returned to the buyer will represent the value of the returned goods from which the return transport fees will be deducted.

If the Buyer decides to withdraw from the Contract, he will be able to complete the online return form found at the bottom of the site in the Returns category.

If the Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product.

If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact.

Contract - represents the remote contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Site – NoCalc.ro domain and its subdomains.

2. CONTRACTUAL DOCUMENTS

  • By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
  • The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This automatic notification is done electronically (e-mail).
  • For justified reasons, such as insufficient stock, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If he changes the quantity of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address and telephone number provided to the Seller when placing the Order.
  • The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.
  • The document and information made available by the Seller on the Site will form the basis of the Contract.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT

The User/Buyer understands the intellectual property rights and will not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphic and design elements that appear on the site, the name of the site as well as the graphic symbols are registered trademarks owned by NoCalc.ro and cannot be taken over, copied or used without the written consent of the owner.

All elements of content such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text and/or multimedia content presented on site, are the exclusive property of NoCalc.ro or the producers of the products published on the site, all rights obtained in this regard directly or indirectly through usage and/or publication licenses being reserved.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any item contained above in any context other than that originally intended by NoCalc.ro, the inclusion of any content element outside the Site, the removal of the signs signifying the copyright of NoCalc.ro on the content elements as well as the participation in the transfer, sale, distribution of materials made by reproduction, modification or display content elements, except with the express written consent of NoCalc.ro.

4. WEBSITE'S CONTENT

The information presented on NoCalc.ro is informative and may be modified by the Seller, without prior notice.

Product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information so that the product is used within the parameters for which it was purchased.

Also, the images of the products are presented on the website as an example, and the delivered products may differ from the images in any way, due to changes in the characteristics and design without prior notification by the manufacturers.

Any specific data regarding the stock and the condition of the displayed products can be obtained by contacting the Seller by email / phone at the contact details on the website.

5. CONFIDENTIALITY

All the personal data you provide us as a user/visitor benefits from processing only for the purpose of offering in optimal conditions the deliveries of orders and services associated with the NoCalc.ro site.

The seller will retain personal data and will use it for the purpose of informing users about the account situation on NoCalc.ro, about the evolution and status of orders, as well as in evaluating the products and services offered. The information requested in the case of online payments falls under the conditions of use of payment processors, and NoCalc.ro will not request or store any details related to your card.

Personal information means any type of information that identifies you personally, for example your name, delivery address, billing address, telephone numbers, e-mail address. The information provided when you register is used to allow you access to certain parts of the NoCalc.ro website (eg reuse of saved addresses, history of previous orders, the possibility of using promotional coupons, etc.).

This policy explains how we use any type of personal information you may provide us while using the site or placing an online order.

By registering or placing an order without an account, the User declares that he expressly and unequivocally gives his consent for his personal data to be processed and used in the future by NoCalc.ro for the following purposes: contact with customers; order processing;participation in contests, promotions;sending non-commercial or administrative messages (changes on the website, etc.); the transmission of offers, promotions, advertising and marketing messages from the website or from third parties with whom NoCalc.ro has relations;

Our server encrypts the information you enter, before it is sent to us, in order to prevent unauthorized access, according to Romanian legislation on data protection.

We do our best to ensure that any changes in our privacy policy do not affect the way we use the information you provide. We also encourage users to be responsible regarding the confidentiality of personal data and to regularly check the rules in this policy, in order to update their preferences.

Based on a written request, you can, free of charge, exercise the following rights:

  • The right of access to personal data; to obtain from NoCalc.ro a confirmation of whether or not it processes personal data concerning you and what such data is processed.
  • The right to delete personal data; you can request the deletion of personal data concerning you, in certain circumstances, such as (a) the personal data are no longer necessary to fulfill the purposes for which they were collected or processed, (b) your data were processed illegally, (c) the processing of data took place based on your consent, and it has been withdrawn. You have the right to delete any personal data processed by NoCalc.ro at any time, except for the following situations:
    • you have an unresolved request from customer service;
    • you have an order that has not yet been shipped or has been partially shipped;
    • you have an unpaid debt with NoCalc.ro;
    • there are suspicions that you have misused our services;

We are under no obligation to comply with your request to delete your personal data where the processing of your personal data is necessary to comply with a legal obligation or to establish, exercise or defend a right in court.

  • The right to withdraw your consent; it can be withdrawn at any time, when the processing of your personal data has been carried out based on your consent.
  • The right to restrict processing; you can request the restriction of the processing of your personal data, if you dispute the accuracy of the data or your data has been processed illegally.
  • The right to correction; you can request the updating of inaccurate or incomplete personal data concerning you.

6. COOKIES

A cookie contains information that connects users to a specific website. If a browser accesses that site again, it can read the information already stored and react accordingly. Cookies provide users with a pleasant browsing experience and support the efforts of many websites to offer comfortable services to users: eg - online privacy preferences, website language options, shopping carts or relevant advertising. Most browsers accept these cookies automatically, but you can usually change your browser settings to avoid this acceptance occurring automatically.

7. SUBSCRIBE AND UNSUBSCRIBE TO THE NEWSLETTER

Subscribing and unsubscribing to the NoCalc.ro website newsletter is voluntary and implies acceptance of the following terms:

All the messages you will receive from NoCalc.ro are as a result of your subscription to the newsletter, and the entire content of the message is the property of NoCalc.ro, thus being governed by the same rules as the website. The messages sent comply with the Electronic Commerce law regarding commercial communication, and you will have the opportunity to unsubscribe at any time by following the instructions at the bottom of the received message.

The sending by newsletter subscribers to a third party of commercial information received from NoCalc.ro is allowed only with the full assumption of responsibility by the subscribers. The messages received in such a way are not considered to be direct commercial communications from NoCalc.ro and as such are not subject to the electronic commerce law.

8. PROMOTIONS AND CAMPAIGNS

NoCalc.ro can run advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the consent of the Users. The spaces and size of advertising campaigns and promotions do not require the consent of the site Users and can be changed at any time without requiring prior notice.

NoCalc.ro does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site.

The promotions and campaigns presented are valid during the time period mentioned in the promotional materials and in the regulations, where applicable, being valid within the limits of the allocated available stocks.

Discount coupons can be applied to all products, excluding those already in other promotions or discounts. Coupon value does not apply to shipping fee. Discount coupons cannot be combined. At the time of placing the order, only one coupon can be applied.

9. RETURN POLICY

According to the legislation in force - OG 34/2014 and OG 21/1992-, you can return the products purchased on the website, without citing a reason, within 14 calendar days from the delivery of the product. The right of withdrawal does not apply to legal or natural persons acting in the exercise of the profession, an independent, professional activity or a business.

In this sense, it is necessary to notify us in writing by email or on the contact page on NoCalc.ro, specifying the name under which the order was placed, the product you want to return and if you want another product for exchange .

Products can only be returned via courier companies. To return a product, you can choose any courier company you want, or through the courier company with which the Seller has a contract (the return fee will be communicated in writing before pickup). The reimbursement of the product value is made within a maximum of 14 working days from the receipt of the return and only to a bank account (for which we need you to communicate the IBAN code and the account holder in writing).

We recommend returning the products in their original packaging, with intact labels and no signs of wear. If this is not possible or the product shows damage, other than those caused by the normal use of the product, we reserve the right to withhold part of the amount that must be returned because the product can no longer be sold as a new product.

The buyer will pack the returned product for proper protection/handling by the courier, otherwise, he is responsible for any damage, defects, shortages found upon receipt of the return.

The right of return is NOT granted for the following situations:

  • items produced to order, adapted or personalized, according to the specifications of the Buyer
  • products which are, after delivery, according to their nature, inseparably mixed with other elements
  • sealed audio, video, games or computer programs that have been unsealed after delivery
  • sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed/worn by the consumer (eg: unsealed cosmetics and hygiene products, clothing items, intimate underwear, intimate accessories or any product for mothers /children who come into contact with the human body in any form, food products with open packaging, feeding products, etc.)

If the Buyer has used the goods to an extent that exceeds the limit necessary to establish the nature, characteristics and mode of operation of the goods, he does not lose his right of withdrawal, but is responsible for the decrease in the value of the goods purchased and used. The decrease in the value of the goods may consist, in particular, of the costs of repair, cleaning/maintenance/repair (as applicable) and, if the goods can no longer be sold as new, the objectively justified loss of income for the Seller. Thus, the consumer will only be liable for depreciation resulting from use beyond that necessary to determine the nature, characteristics and operation of the product.

If the product is returned as in the conditions in which it was originally delivered, the amount refunded will be identical to that paid. If the product is not returned in its original condition (in the sense that it can no longer be sold as new), the principle of diminishing value will apply.

A restoration fee will be charged or to cover the price difference resulting from the depreciation and the Buyer will be refunded an amount less than originally paid (percentage of decrease in value is on a case-by-case basis without being a disincentive to Buyer and will be argued by NoCalc.ro based on evidence, which may vary in value from case to case). If the Buyer refuses to reduce the value of the product, the original product will be reshipped at his expense. The seller is not authorized by national law to sell used products.

In exceptional cases, when the returned product is worn/used to a level of depreciation that leads to its non-conformity and/or loss of income for NoCalc.ro, equal to the initial value of the product, objectively justified, the product will be considered non-conforming due to the Buyer's fault and will not be accepted as a return, in which case the original product will be reshipped at the buyer's expense.

10. WARRANTIES

The products purchased from NoCalc.ro have a guarantee in accordance with the guarantee certificate related to each product in question. The person providing the guarantee is the legal entity mentioned on the product's guarantee certificate, namely the manufacturer or the importer.

The warranty certificate can be found in the package you receive or together with the shipping note on the box. If it is missing, please contact us; we will send a new warranty certificate by email.

To benefit from the product warranty, it must be used for the purpose for which it was created and the instructions in the user manual must be followed.

After purchase, we recommend that you keep: the warranty certificate, the related tax invoice, the original packaging of the product and its accessories.

The guarantee of a product is valid as long as the product has been used according to the instructions for use that were given to it by the trader together with the product, and to which it is directed according to OG21/1992 (only for long-term use products), instruction manual /use. These documents will only be issued for long-term products.

The warranty of the ordered products can be lost if:

  • The validity period of the warranty certificate has expired.
  • The products were damaged as a result of not following the instructions for use
  • Unauthorized modifications or interventions have been made to the ordered products
  • There are traces of impacts or mechanical damage
  • They have been excessively exposed to the outside environment (according to the warnings in the user manual)
  • They have been damaged as a result of incorrect transport, handling or installation
  • Product model/serial number markings are destroyed or erased
  • The product or its components (eg internal circuits) have been damaged or destroyed by shock, flooding, fire, exposure to the sun or electrical discharges.

The warranty of the ordered products complies with the legislation in force regarding the Buyer's Rights. This differs depending on the product category and refers to the period during which the consumer benefits from free repairs from the manufacturer/importer. Within this term, the manufacturer repairs, replaces or refunds the value of the product, according to LG449/2003, Art. 11, Paragraph 2. The repairs will be carried out within a maximum of 15 working days from the communication.

11. RESPONSIBILITY

The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

By creating the Account and/or using the Content and/or placing the Orders, the User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account was created and/ or the use of the content and/or on the date of placing the Order.

After the creation of the Account, the use of the Content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.

The Terms and Conditions of the Site can be modified at any time by NoCalc.ro, they being opposable to the Clients / Users / Buyers from the date of display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order.

12. REGISTRATION ON THE SITE: REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

Users who post comments on the site regarding the products sold will do so at their own risk and will guarantee that they have all the rights to the published content.

Users/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content without any notice.

NoCalc.ro reserves the right, but not the obligation, not to publish comments with illegal, obscene or slanderous content on the site. NoCalc.ro will not bear the responsibility and will not be liable for any kind of compensation for any kind of damages caused by such comments, they being offered under the same limitation of responsibility as the rest of the content on the site.

The User/Buyer, when registering a Review/Comment/Question/Answer in the mentioned section, undertakes to comply with the following rules:

  • to refer only to the characteristics and/or the way of use of a certain product, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;
  • to use appropriate, non-offensive language, without terms that may offend or affect any other User/Buyer;
  • to ensure that the information entered by them is realistic, correct, non-deceptive and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;
  • to use this facility only to communicate or obtain additional details about a certain product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
  • not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may determine the disclosure of these personal data;
  • not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
  • not to try to defraud the services made available by the Seller or to write Reviews/Comments/Questions/Answers that contain advertising materials;
  • not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this sense the contact details of the Seller registered on the Site will be used.

When a Review/Comment/Question or Answer is flagged by a User/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site Terms and Conditions. The texts, photos or videos entered are removed from the Site only after their examination by the Seller.

If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the possibility of the User/Client/Buyer to write Reviews/Comments/Questions or Answers in the section intended for "Reviews".

For notifications or complaints related to the purchased Good, the Buyers have at their disposal the contact form on the website. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

13. FORCE MAJEURE

Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.

14. APPLICABLE LAW

This contract is subject to Romanian law. Any disputes arising between NoCalc.ro and users/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.